katfile Customer Support

How can we help you?

No matter what issues you have, the Katfile customer service is always ready to listen and aims to resolve your problem quickly and competently. Please select a category that fits your request:

General Questions

What is Katfile?

Katfile is a file hosting and sharing service that allows users to upload, store, and share files of various types. It provides a platform where users can upload their files and receive a unique download link that can be shared with others.

Why should I use Katfile?

You can use Katfile to share large files that might be too big to send via email or other conventional methods. Your files are stored securely, and access can be controlled through various privacy settings.

Premium Account

What are the Premium Limits?

As a Katfile premium user, you can download up to 50GB daily, with a monthly limit capped at 1500GB.

How quickly will I receive my Premium Account?

We will activate your account immediately upon receipt of your payment. Typically, this happens within a few minutes. However, with some payment methods such as cryptocurrency or bank transfer, activation may be delayed by a few hours to days.

How can I cancel my subscription?

Katfile does not offer premium subscriptions. All payments are one-time and automatically end at the expiration of the purchased premium period. There is neither a possibility nor a need for cancellation.

Upload Files

How Can I Upload Files to Katfile?

Katfile offers several ways to transfer your files to the service. An easy method is uploading files directly through your browser, known simply as "File upload" on Katfile. You can upload up to 10 files simultaneously. In addition to this option, Katfile provides a variety of other methods for transferring your files to Katfile. More details on these methods can be found in the following sections.

How FTP Upload Works?

Katfile supports uploading via the FTP protocol. You need an FTP software to transfer your files using FTP. Use your Katfile username and password to connect to the FTP server: ftp.katfile.com:21. You can then transfer files directly from your device to Katfile, and the files will appear in your Katfile account afterwards.

Offers Katfile remote upload?

Yes, Katfile offers the option to transfer files via Remote Upload. Choose the "Remote URL upload" option and paste the desired URLs into the form. Once initiated, Katfile automatically transfers the files to your Katfile account, where you can access them later. Remote Upload provides the advantage of transferring files in the background without the need for ongoing monitoring.

Does Katfile offer an upload tool?

Katfile does not provide its own upload tool. However, if you're interested in transferring your files to Katfile using an upload tool, you can use the free tool File & Image Uploader. It supports Katfile along with many other file hosts.

How do I upload via API?

To upload files to Katfile via the API, you will need your API key, which you can find in your account settings under API URL. Once you have generated your key, instructions on how to use the API for uploading files to Katfile will be provided in the same location.

What is the maximum file size?

Are you wondering what the maximum allowable file size for your upload is? Katfile allows uploading files up to 5GB in size.

Can I upload torrent?

Currently, Katfile does not support direct transfer of torrents to the service. Please download the torrent file first and then transfer it to Katfile using one of the available transfer methods provided.

Which files can I upload?

In general, you can upload any file to Katfile except for excluded file types. Excluded file types are: exe, ini, inf, php, asp, aspx, html, htm, and pl. Sharing these file types is blocked for security reasons. Please also ensure that you comply with the Katfile Terms of Service when uploading and sharing files.

How long are files stored?

Unless you delete your files yourself, Katfile will delete them after 30 days of inactivity. Inactivity means that the file has not been downloaded for more than 30 days.

Download Files

How can I download from Katfile?

Downloading files from Katfile is very simple. First, you need a link to the file you want to download. If you don't have a premium account, you will need to wait for a short period and solve a captcha. After that, you can download your file at up to 100kb/s. For higher speeds, you will need a Katfile premium account.

Is it legal to download?

It is legal to download from Katfile. However, make sure that you comply with the laws applicable in your country.

How much can I download?

You can download one file every 2 hours. If you want to download more, you will need a premium account, which allows you to download up to 50GB per day.

Is there a download tool?

Katfile does not offer a download tool directly, but you can use the free download tool JDownloader, which fully supports Katfile, both in free mode and with a premium account.

How do I find files on Katfile?

The service does not offer a search function to find files. Therefore, use search engines like Google or Bing, or ask in forums or file-sharing communities for links to files.

Affiliate Program

What is the minimum payout?

The minimum payout amount at Katfile is $50.

What payout options are available?

You can withdraw your earnings from the Katfile affiliate program via Bitcoin, Paypal, Payeer, Webmoney, Perfect Money, or USDT.

When will I receive my payout?

Once you have requested your payout, you need to wait for 15 days for Katfile to process your payout request.

Which affiliate programs does Katfile offer?

Katfile offers 5 different affiliate programs that you can switch between at any time:

  1. 100% download earnings + 1% of sales
  2. 5% download earnings + 1% of sales
    Direct download, no delay, unlimited speed
  3. 50% of downloads + 1% of sales
    Unlimited download speed, captcha, and countdown included
  4. 65% of sales + 65% of rebills
  5. 30% download earnings + 30% of sales
Which is the best Katfile affiliate program?

Depending on your personal situation, it may be worthwhile to try out the different programs. For webmasters who do not offer downloads themselves, the 4th affiliate program is likely more interesting. If you share many small files and have numerous downloads, the 1st affiliate program may be suitable for you. Alternatively, if you share larger files and have a high download volume, consider trying the 5th affiliate program. Whatever you decide, experiment and see what works best for you; you can switch programs at any time. Do you want to make your users happy and earnings are secondary for you? Then choose the 2nd affiliate program.

How do I earn with downloads?

By sharing your uploaded files, you can earn money with every download. Please note that the files you share must not violate Katfile's terms of service, as such files will be deleted. Each downloader's IP address is counted only once per day.

How can I earn from premium sales?

If you have chosen a Katfile affiliate program that rewards premium sales, you can refer other users through your affiliate link and earn up to 65%. This also applies if a user accesses your download and subsequently purchases a premium account.